Refund Policy

Return & Refund Policy – Sky Peak Jewelers

We care about your satisfaction and aim to make your shopping experience smooth and stress-free. Please read our return and refund policy below.

1. Customized Jewelry

We offer customized jewelry, including name-printed designs. If your order has a mistake or issue, you can request a replacement within 7 days of receiving it.

2. How to Request a Replacement

  • Replacements are only accepted through Leopards or Trax courier services.

  • You must return the item using the same courier and keep the courier slip for tracking.

  • Once we receive the return, we’ll ship the new item within 3 to 5 business days.

3. 1-Year Color Warranty

All our jewelry comes with a 1-year color warranty. If the color fades or changes within a year, we’ll replace the product.
Please keep your courier slip when returning the item for warranty claims.

4. Refunds

To request a refund, contact us on WhatsApp.
Once we receive and check the returned item, we’ll process the refund to your account within 7 to 10 business days.

5. Contact Us

For any issues, refunds, or replacement questions, please contact us directly via WhatsApp. We're here to help you.

6. Return Conditions

  • Items must be returned in original condition and packaging.

  • Custom items without any faults in design or color are not eligible for return or refund.

7. Important Notes

  • Returns made after 7 days or without a courier slip will not be accepted.

  • Please follow the correct process to make sure your replacement or refund is approved.

Thank you for shopping with Sky Peak Jewelers. Your trust means everything to us.